Shipping & Returns
Shipping
On each product page, you'll see a dispatch estimate.
Our usual dispatch times are 2-3 days.
Dispatch is when we send the product to our delivery partner, not when it arrives at your door.
DPD
Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1 hour delivery slot. You'll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection.
ROYAL MAIL
Your order will be delivered to your door within 2 working days of dispatch. You'll get a text and email the day before to let you know it's due for arrival. You'll have the option to reschedule for a different date if you need to.
Return & Refund Policy
We give all of our customers 14 days to return full priced item.
Please note that you are responsible for the costs of returning items.
To request a return please email: info@ateliere.co.uk
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Full priced items can be returned for a refund, exchange or credit note
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Final sale cannot be returned and/or exchanged unless deemed faulty
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Discounted promotional purchases are final sale and cannot be returned unless deemed faulty
Customers have 14 days from the date of purchase to return their order. Any items received after this timeframe will be returned to sender.
For your return to be accepted, all items must be:
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Unworn, unaltered and in original condition
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Have all tags still attached, with all accessories and packaging included in the parcel
We are unable to accept returns that show signs of wear or do not meet the above criteria. If the product is faulty or damaged, then please contact us with photos of the damage within our 14 day return time frame policy, and our team will be happy to advise you accordingly.